Before I came to the UK, I heard that it will take 1 month to create a bank account, 1 month to set up phone and finally another month to set up the broadband network. Currently things went much better: I got my bank account after 2 weeks, and the network and phone may be ready at 8/1, that is 1 month after my arrival. Although I have my account number and I had transfered my money from Taiwan, I still cannot use debit card as they didn't sent me the PIN code. I got my debit card last Thurday, and it's Tuesday now. They said that the PIN code and the debit card will be delivered seperately for security reason. But it's really slow.
This morning, I made a payment to my landlord via Internet bank, then my account was suspended. The web page told me that I should call the service to know the reason. I called, and it took me about 10 minutes to understand their questions and it took another 10 minutes for them to understand my answers. Finally, they understood that I was just trying to pay rent and then resumed my account. That's really not easy to talk with local people on telphone eapecially I cannot see their faces and gestures. I need to keep working on listening.
2011.7.25
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