I Cannot Make A Payment To Landlord on Internet Bank

It's very strange that I cannot pay my landlord via Lloyds TSB Internet Bank. I got a text message telling me that my payment request made on Internet Bank was under review, and I need to call a number. So I called, the lady asked some questions(of course this was a long story), then she told me that I have to visit a branch in person. I was mad at that. It's very inconvenient.